Privacy Policy

Last Updated: 17 November 2025
 

Novarch Law (“we”, “us”, “our”) respects your right to privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
 

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, communicate with us, or engage our legal services.
 

1. Collection of Personal Information

We collect personal information that is reasonably necessary for, or directly related to, the operation of our legal practice.

 

This may include:

• Your name, contact details, and address;

• Date of birth or identification details;

• Information about your legal matter;

• Financial or billing information;

• Any other information you voluntarily provide to us.

 

We may collect this information when you:

• Submit an enquiry through our website;

• Contact us by phone or email;

• Engage our firm to provide legal services; or

• Attend our office or events.

 

Where it is lawful and reasonable, you may choose to remain anonymous or use a pseudonym when contacting us. However, this may limit our ability to assist you effectively.

 

2. Use of Personal Information

We use your personal information to:

• Provide legal advice and services;

• Communicate with you about your matter or enquiry;

• Manage our administrative and billing processes;

• Comply with our legal and professional obligations; and

• Improve our website and client service experience.

 

We will not use or disclose your personal information for any other purpose unless you have consented, or the use or disclosure is otherwise authorised or required by law.

 

3. Disclosure of Personal Information

We may disclose your personal information to:

• Barristers, experts, or consultants engaged on your behalf;

• Courts, tribunals, or regulatory authorities (where required);

• Our professional advisers, insurers, or auditors;

• IT service providers or contractors who assist us in operating our business (and are bound by confidentiality obligations).​

 

We do not disclose personal information outside Australia unless required for your matter or with your consent.

 

4. Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure.

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Your information may be stored in both physical and electronic form. Access is restricted to authorised personnel only, and we employ industry-standard security measures including encrypted databases, secure document storage, and password protection.

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When personal information is no longer required, we securely destroy or de-identify it in accordance with legal and professional obligations.

 

5. Cookies and Website Analytics

Our website may use cookies or similar technologies to enhance user experience and analyse website traffic.

 

Cookies do not personally identify you but help us understand user behaviour to improve our site. You can disable cookies through your browser settings, though some site functions may not operate properly.

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We may use tools such as Google Analytics to collect non-personal data (e.g., IP address, browser type, time spent on site) for analytical purposes.

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6. Access and Correction

You have the right to request access to, or correction of, the personal information we hold about you.

We will respond to your request within a reasonable timeframe and may require verification of your identity before releasing information.

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Requests can be made by contacting us at the details below.

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7. Complaints

If you believe we have breached your privacy or the Australian Privacy Principles, please contact us so we can investigate and resolve the issue.

 

You can contact us at:
Novarch Law
Email: admin@novarchlaw.com.au
Phone: 0424 833 577
Postal Address: Suite R789, 38-40 Pitt Street, Sydney NSW 2000

 

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

We will endeavour to have the latest version available on our website, and continued use of our services constitutes acceptance of the updated terms.